Biela Privacy Policy

Effective Date: March 13, 2025
Last Updated: March 13, 2025

1. Introduction

Welcome to Biela. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website biela.dev, use our services, or engage with us in any manner. At Biela, we adhere to the following core privacy principles:

  • Transparency: We clearly communicate how and why we collect and process personal data.
  • Trust: We prioritize data security and responsible handling of your personal information.
  • User Control: We provide you with the ability to manage your privacy settings and data preferences.
  • Fairness: We collect and use personal data in a lawful and ethical manner.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please refrain from using our website and services.

Special Note to International Users: Biela operates globally and adheres to data protection laws applicable in various jurisdictions, including the United States, European Union, and other regions. If you are accessing Biela from outside your country of residence, you acknowledge and agree that your information may be transferred, stored, and processed in a country where data protection laws may differ from those in your jurisdiction.

Translation Disclaimer: Our website and services are available in multiple languages for your convenience. The English version of this Privacy Policy is the official version. While we strive for accuracy in all translations, in the event of any discrepancy, inconsistency, or conflict between the English version and versions in other languages, the English version shall prevail. We are not responsible for any errors, omissions, or ambiguities that may occur due to translation. By using a translated version of our website or services, you accept this disclaimer.

2. Information We Collect

We collect various types of information, including:

2.1 Personal Information:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information: Payment information (e.g., credit/debit card details) is collected and processed exclusively by trusted third-party providers. Biela does not directly store or retain payment card details.
  • Any other information you provide voluntarily

2.2 Non-Personal Information:

  • Browser type and version
  • Device information
  • IP address
  • Usage details, such as pages visited and time spent on the website
  • Cookies and tracking technologies (see Section 6)

2.3 Information from Third Parties

We may receive personal data from third-party sources, such as analytics providers, advertising networks, and business partners. This may include information about your transactions, purchase history, relationships with service providers, and interactions with third-party platforms (e.g., social media integrations).

We currently work with the following third-party services for analytics and tracking:

  • Google Analytics
  • Meta Pixel
  • Cloudflare
  • TikTok Pixel
  • LinkedIn Pixel
  • Microsoft Clarity
  • Google Tag Manager
  • Google Ads
  • Reddit Pixel
  • Snapchat Pixel

We update our third-party vendor list periodically to reflect any new partnerships.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and improve our services
  • To personalize your experience
  • To process transactions securely
  • To send administrative communications
  • To respond to inquiries and provide customer support
  • To analyze website usage and improve functionality
  • To monitor the effectiveness of marketing campaigns
  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

  • With Service Providers: Trusted third-party vendors assisting in operations such as payment processing, hosting, analytics, and advertising and communication systems (including chat and email). All third-party service providers must adhere to strict data protection obligations consistent with applicable data protection laws. We actively review vendor compliance and update our partnerships accordingly.
  • For Legal Compliance: If required by law, regulation, or court order.
  • Business Transfers: In case of a merger, acquisition, or asset sale.
  • With Consent: When you explicitly agree to share your information.
  • Advertising and Analytics Partners: We may share non-anonymous usage data with partners to help improve our services and provide targeted content.

5. Data Security & Retention

5.1 Data Security

We implement industry-standard security measures, including AES-256 encryption for data at rest and TLS 1.2+ encryption for data in transit, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We undergo quarterly security audits and comply with industry certifications such as SOC 2 and ISO 27001 to ensure the highest level of data protection. Additionally, we have a dedicated security response team that actively monitors and addresses potential threats, ensuring prompt action in the event of a security breach. In the event of a data breach, we will notify affected users within 72 hours, in compliance with applicable laws.

5.2 Data Retention Policy

User account data: Retained for 5 years after account deletion, unless required by law for a longer period.
Transaction data: Retained for 7 years for regulatory compliance.
Support inquiries and correspondence: Retained for 2 years for quality assurance and legal purposes.
Inactive accounts: If an account remains inactive for 5 years, we may delete it unless required by law.
Backups: Deleted accounts may be retained in backups for an additional 12 months for security, compliance purposes, and disaster recovery requirements.

While we employ industry-standard security measures, no online transmission is 100% secure, and we cannot guarantee absolute protection. If we become aware of a data breach, we will notify affected users within 72 hours, as required by applicable laws and may post a notice on our website.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. This includes:

  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: Remain on your device to recognize your preferences.
  • Third-Party Cookies: Used by service providers for analytics and advertising.

You can manage your preferences via browser settings or our Privacy Settings Page. You can also opt out using the Network Advertising Initiative (NAI) opt-out tool and Your Online Choices. We also support Global Privacy Control (GPC), allowing users to opt out of tracking through browser signals. For detailed information about cookies used, their purposes, and managing preferences, visit our dedicated Cookie Policy Page.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data under various privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal data.
  • Right to Deletion (Right to be Forgotten): Request deletion of your personal information under certain conditions.
  • Right to Restriction of Processing: Request that we restrict processing of your personal data.
  • Right to Data Portability: Request a copy of your personal data in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal data, including for direct marketing purposes.
  • Right to Opt-Out: Opt-out of certain data processing activities, including marketing communications and targeted advertising.
  • Right to Non-Discrimination: Under the CCPA, you have the right not to receive discriminatory treatment for exercising your privacy rights.
  • Right to Object to Automated Decision-Making & Profiling: If we use algorithms to process personal data that significantly affects you (e.g., eligibility for services, pricing, or recommendations), you have the right to request human intervention, challenge such decisions, and seek rectification.

To exercise your rights, contact us at privacy@teachmecode.institute. We may require additional information to verify your identity before processing your request. This may include providing government-issued identification or responding to security questions. We strive to respond to all requests within 30 days, as required by applicable laws, and will notify you if additional time is needed to fulfill your request.

9. Children's Privacy

Biela's educational products and services are available to users of all ages, including children, through TeachMeCode Institute LLC, a licensed educational institute in the UAE (https://teachmecode.ae). However, certain features are age-restricted:

9.1 Services Available to Children

Children may access and use Biela's core educational services and courses with parental consent. We are committed to providing a safe, educational environment for learners of all ages. Minors are defined as individuals under the age of 18 years. Special protections apply to all users identified as minors under applicable laws.

9.2 Age Restrictions for Specific Features

Affiliate Program: The Biela Affiliate Program is restricted to individuals 18 years of age or older.
Financial Transactions: Direct payment processing requires users to be at least 18 years old.

9.3 Parental Consent and Controls

In compliance with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide, we require verifiable parental consent before collecting any personal data from children under 13. We collect only the information necessary to provide our educational services to child users. Parents or guardians have the right to:

  • Review their child's personal information
  • Request deletion of their child's data
  • Refuse further collection or use of their child's information
  • Provide consent for their child's participation in specific features

To exercise these rights or provide consent, parents/guardians should contact us at privacy@teachmecode.institute.

9.4 Special Protections for Minor Users

We implement additional safeguards to protect minor users, including:

  • Enhanced privacy settings by default
  • Limited data collection on accounts identified as belonging to minors
  • Restricted access to certain features
  • Age-appropriate content controls
  • Monitoring systems to prevent inappropriate interactions

10. Changes to This Policy

We reserve the right to update this Privacy Policy. We will notify users of significant changes via email, website updates, and, where required by law, through direct user acknowledgment before changes take effect. For material modifications that impact user rights or data processing, we may require affirmative consent before continuing to use our services. For minor updates that do not materially affect user rights, we will maintain a Policy Revision History and display a notification banner on our website to keep users informed. A summary of changes will be included in each policy revision update for transparency. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Cross-Border Data Transfers

Biela operates internationally, which means that personal data may be transferred, stored, and processed outside of your country of residence. We comply with applicable data transfer mechanisms, including:

  • Standard Contractual Clauses (SCCs): For transfers between the European Economic Area (EEA) and countries without an adequacy decision.
  • Data Privacy Framework (DPF): Where applicable, for compliance with U.S.-EU and Swiss-U.S. data transfer standards.
  • Local Data Protection Laws: Ensuring compliance with country-specific regulations when operating in jurisdictions with strict privacy laws.
If you have questions about how your data is transferred, please contact us at privacy@teachmecode.institute.

12. How to Contact Us

For questions or concerns about this Privacy Policy, please contact:

Response Times:

  • General privacy inquiries: We aim to respond within 48 business hours
  • Legal requests under GDPR/CCPA: Processed within 30 days
  • Children's privacy (COPPA) requests: Processed within 30 days
  • Data breach notifications: Within 72 hours as required by applicable laws

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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